Last Updated: August 14, 2026
Overview
At ARA Beddings, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.
Eligibility for Returns
You may request a return or replacement if:
- You received a damaged or defective product.
- You received the wrong product, size, or design.
- The product is significantly different from the description or images shown on our website.
- There is a manufacturing defect that was present when you received the product.
Non-Returnable Items
For hygiene and product-quality reasons, we generally do not accept returns for products that have been:
- Used or washed.
- Damaged after delivery due to customer handling.
- Altered, modified, or damaged by the customer.
- Returned without the original packaging where the packaging is necessary to verify the product.
Customized or specially prepared products may also be non-returnable unless they are defective or incorrectly supplied.
Return Request Period
Please contact us within 7 days of receiving your order if you believe your order qualifies for a return or replacement.
When contacting us, please provide:
- Your order number.
- Your name and contact number.
- A brief description of the issue.
- Clear photos or a short video showing the product and the problem.
This helps us verify the issue and process your request quickly.
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Where appropriate, we may offer:
- A replacement of the product.
- An exchange for the correct product.
- A refund, depending on the circumstances and availability of the product.
Please do not dispose of the product or packaging until your return request has been reviewed.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If your refund is approved, the amount will be returned through an appropriate payment method. For Cash on Delivery (COD) orders, we may request your bank account or other necessary payment details to process the refund.
Depending on the payment method and financial institution, it may take several business days for the refunded amount to appear in your account.
Return Shipping
If the return is due to an error on our part, such as receiving a wrong, defective, or damaged product, ARA Beddings will cover the reasonable return shipping cost.
For other return requests that are accepted at our discretion, the customer may be responsible for the applicable return delivery charges.
Exchanges
If you receive a defective, damaged, or incorrect product, we will try to provide a replacement of the same product where stock is available.
If the replacement is unavailable, we may offer an alternative solution, including a refund.
Order Cancellation
You may request cancellation of your order before it has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.
Sale and Promotional Items
Products purchased during special promotions or clearance sales may be subject to different return conditions. Any applicable restrictions will be clearly mentioned on the product or promotional offer.
Contact Us
If you have a problem with your order or would like to request a return, please contact ARA Beddings Customer Email Support order@arabeddings.com through the contact details provided on our website.
We aim to handle every return or refund request fairly and provide our customers with a smooth and reliable shopping experience.
ARA Beddings — Quality You Can Feel, Comfort You’ll Love.